How do I place
an order?
Once you find a photo you wish to purchase, click on it and then
click on "Buy This Photo Now" at the bottom right corner of the
photo. You will then be asked to choose your style, print, framed,
canvas, mousepad. Once chosen, the photo(s) will be added to your
cart. You may then continue shopping or "Proceed to Checkout." If
proceeding to checkout, you will need to provide shipping address,
credit card, and other information.
How do I
cancel or change an order?
E-mail support@prestosports.com to
cancel or change an order. Be sure to include the order # in the
e-mail.
Why can't I
choose my size?
If the size frame/style you wish to order is not listed in the
options, that particular size frame/style is not available.
Why can't I
find a photo?
If the photo is not posted on the site, or is not marked to "Buy
Now," it is not available. New photos are regularly added to
the site, so please check back often.
How much will
it cost to ship my order?
Shipping is calculated before you make your final purchase and is
based on items and location. For orders outside the United
States, please e-mail support@prestosports.com to
request a shipping rate.
How long will
it take to receive my order?
Orders placed will usually take 1-2 business days to pick and pack
for shipment. Business days are defined as Monday through Friday,
with the exception of certain holidays. Once the order has been
picked and packed, it will be sent via standard delivery.
Can I ship to
multiple locations?
If you wish to ship to more than one location, you will need to
place an order for each individual shipping address. It is not
possible at this time to input more than one shipping address per
order.
What kind of
packaging do you use?
We assure you that we take the most careful approach to make sure
your items arrive undamaged when shipped from our warehouse.
What is the
return policy?
If for any reason, you are not completely satisfied with your
order, return it within ten (10) days for a full refund,
replacement or exchange. To help us rapidly process your request,
please return a copy of your receipt with the merchandise. We
recommend that you return items via an insured mail service for
your protection. Please note that you will be reimbursed for return
shipping if your return was a result of our error. Returned
merchandise must be in its original condition for refund or
exchange.
What payment
methods do you accept?
We accept all major credit cards.
What kind of
security measures are there?
We use a state-of-the-art 128-bit encryption technology to protect
your credit card/personal information. Every online transaction you
make with us will be 100% safe and secure.
I still have
questions.
E-mail support@prestosports.com for
more assistance. Please include full name, order #, item
purchased, and contact information.
